Operations Manager (FMCG)

🚀 We’re Hiring: Operations Manager (FMCG) – Johannesburg

Phoenix Distribution is looking for a driven Operations Manager to join our team in Johannesburg. The role is central to ensuring smooth day-to-day operations across our FMCG business, working closely with both internal teams and external partners.

This is a fantastic opportunity to be part of a fast-paced, entrepreneurial environment, partnering with leading global brands.

Here’s an updated draft: 

🚀 We’re Hiring: Operations Manager (FMCG) – Johannesburg

Phoenix Distribution is looking for a driven Operations Manager to join our team in Johannesburg. The role is central to ensuring smooth day-to-day operations across our FMCG business, working closely with both internal teams and external partners.

This is a fantastic opportunity to be part of a fast-paced, entrepreneurial environment, partnering with leading global brands.

Key Responsibilities

• Operational Coordination – manage the flow of information and processes between sales, finance, customer service, and logistics teams.
• Vendor & Customer Interface – liaise with suppliers, warehouse and customers to ensure service levels, forecasts or targets and contractual obligations are met.
• Process Optimisation – identify, implement, and track improvements to operational workflows, ensuring efficiency and scalability.
• SLA & Performance Monitoring – oversee service-level agreements with logistics and distribution partners; monitor KPIs to ensure targets are achieved.
• Systems & Reporting – maintain accuracy of operational data (Acumatica or similar ERP); generate regular reports to support decision-making.
• Cross-functional Support – provide operational support to commercial teams on promotions, supply chain, and customer requirements. This includes supervising our customer service team.

Requirements

• Background in logistics, supply chain, or operations (FMCG experience preferred).
• Strong analytical and process-driven mindset; able to interpret data and spot trends.
• Advanced Excel 365 and reporting skills.
• ERP experience (Acumatica or similar) beneficial.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Why Join Us?

• Work with market-leading FMCG brands.
• Be part of a collaborative team that values initiative and innovation.
• Opportunity to shape processes and deliver real impact on business performance.