SALES FORCE APPLICATION: OPERATIONS AND ADMINISTRATION

Overview

(Area:) New Germany

(Salary:) Market Related

(Ref: AG)

A leading integrated FMCG enterprise seeks to appoint a dynamic  graduate with at least 2 years’ experience in  sales support and operations for their Sales Force application suite.

Key Responsibilities:

• Technical Support: Provide timely and effective technical support to users for various processes and systems. Troubleshoot issues and provide resolutions
• Client Training: Conduct training sessions for clients to enhance their understanding of the application
•  Documentation: Create and maintain comprehensive documentation of support processes, including troubleshooting guides, and user training videos
•  Collaboration: Work closely with product development teams to communicate client feedback, issues, and suggestions for product enhancements
• Customer Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction and trust
• Issue Tracking: Utilize support ticketing system (JIRA) to track and manage support requests, ensuring timely follow-up and resolution
• Product Validation: Participate in product validation of new features, understanding and documenting new features and communicating new feature releases to users
• Reporting: Prepare regular reports on support issues, trends, and resolutions to team lead for review and analysis

A relevant Business/Marketing Degree is essential. Own vehicle with valid RSA drivers’ license is required. At least 2 years direct experience in a customer facing support role in an IT Driven environment is key.

Please email Andrea Galloway: andreag@srgfp.co.za

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.