Store Support Executive: Clicks Retailers

Job Objectives:

• To reduce customer complaints by developing a correctly empowered Operations management team to resolve complaints.
• To reduce process, procedure and administration in stores without increasing risk to the business.
• By so doing put management back onto the sales floors in front of their product and customers and encourage them to chase trading opportunity.
• To continuously improve operational loss prevention actions with the input of all relevant stakeholders.
• To continuously improve effectiveness of communication to stores. Manageable volumes, standard formats and better understanding and execution in stores.
• Develop sound relationships with all sector of the business to ensure effective operational delivery and execution of new business projects.
• Manage customer service research and feedback from survey.
• To achieve agreed financial objectives (budget, benchmarks)
• To lead projects around business innovation, capacity expansion, acquisitions and any other business diversifications required to sustain the business cycle.
• To evaluate the successful delivery of strategic or tactical business initiatives by performing pre and post project evaluations in accordance with the project objectives and feasibilities.