Recruitment Room Team
Deputy Responsible Pharmacist
Job Description
Job description
Job Purpose:
- The employee is responsible for ensuring script processing and delivery to customer is within agreed SLA’S
- Focusing on ensuring compliance to SAPC regulations and GPP
- The employee is also responsible for quality management within CDM
- The employee will be responsible for CDM Dispensary Operations when medication is dispatched from CDM
Job Objectives:
- Act as responsible pharmacist (when required) for Clicks Direct Medicines courier pharmacy, ensuring all GPP and SAPC requirements are met throughout the entire medicines courier delivery process
- Focusing on customer service in line with Business requirements
- Ensure daily script processing targets are met
- Continuously review internal processes and customer feedback to make adjustments to the process where required
- Help improve other income by ensuring generic switching
- Manage data validation supervisor to ensure teams meet the required SLA objectives
- Monitor, follow up and report IT issues to assist with stabilisation of IT platform.
- Manage CDM operations to ensure medication is claimed and dispensed into the hubs at least 3 days prior to due date
- Mange CDM Dispensary Operations to ensure medication is dispatched from the CDM dispensary in line with agreed processes
- Ensure systems are in place to maintain adherence to POPI requirements
- Trend and report on escalations to assist in resolving service and delivery issues
- Assist RP with feedback to Pharmacy Council on any complaints where necessary
- Ensure that all SOPs (both SAPC and Business-related) are regularly updated and distributed to all relevant staff.
- Prepare weekly and monthly reports to management.
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