Recruitment Room Team

Customer Experience Expert – (Australian Hours) – (Stellenbosch)

Stellenbosch – Western Cape – South Africa
1 month ago
Application ends: October 13, 2025
Deadline date:
October 13, 2025

Job Description


ENVIRONMENT:
Our client, a company focused on revolutionizing bicycle security, is seeking an energetic and customer-focused Customer Experience Expert to join their team. Based in Stellenbosch and engaging with Australian clients, this role offers a unique opportunity to gain exposure to the insurance industry while delivering exceptional service. You will be responsible for efficiently handling customer service tasks, always prioritizing the customer experience. Acting as a key liaison between customers and the sales and claims teams, you will ensure all communication is accurately recorded and managed across the appropriate platforms.
 
DUTIES:
  • Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
  • Attending any missed calls, emails and Chat messages.
  • Dealing with customer complaints in a professional manner.
  • General customer service support.
  • Online customer support for Hubtiger
 
REQUIREMENTS:
  • Have 2+ years of relevant work experience.
  • Have a proactive approach when it comes to dealing with clients.
  • Be highly motivated and positive.
  • Work well within a team environment.
  • Have strong communication skills at all levels. 
  • Be eager to learn the products and daily processes to become an expert on the topics. 

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