Client-Facing Administrator and Receptionist

Job Description:

My client is looking for a motivated and dynamic individual to join their team as a Client-Facing Administrator & Receptionist for their client specializing in immigration services. The ideal candidate should possess excellent communication skills in both written and verbal English, showcase a friendly personality, maintain a well-dressed and presentable appearance, and be enthusiastic about learning in a legal environment. The primary responsibilities will include client communication, administrative tasks, and providing support in visa applications.

Key Responsibilities:

• Act as the first point of contact for clients, providing exceptional service via phone and email.
• Address client inquiries and concerns professionally and efficiently.
• Demonstrate strong written and verbal communication skills in English.
• Prepare and edit written communications, ensuring clarity and professionalism.
• Assist in day-to-day administrative tasks to ensure the smooth operation of the office.
• Maintain organized records and files for easy accessibility.
• Display a keen interest in learning and understanding legal processes.
• Collaborate with legal professionals to gain insights into the legal field.
• Demonstrate exceptional organizational skills in managing tasks and responsibilities.
• Prioritize and coordinate multiple activities to meet deadlines.
• Utilize Microsoft Excel for basic data entry and reporting.
• Generate reports and maintain data accuracy.
• Provide support in the preparation and submission of visa applications across various categories.
• Ensure compliance with relevant regulations and guidelines.

Qualifications:

• Bachelor’s degree in a related field is preferred but not essential for candidates with significant relevant experience.
• 2-3 years of prior experience in a client-facing or administrative role is expected.
• Proficiency in Microsoft Office applications, particularly Excel (basic data entry and intermediate reporting skills beneficial but not mandatory).

Personal Attributes:

• Friendly and approachable demeanor.
• Strong interpersonal skills.
• Self-motivated and proactive.
• Attention to detail and ability to handle sensitive information with confidentiality.

Training:

• Comprehensive training will be provided for all visa categories, starting with easy processes such as uploading applications.

Application Process:

Interested candidates should submit their CV in MS Word format, a cover letter, a professional head and shoulder photo and necessary qualifications to samanthajobs@wcp.co.za.