Recruitment Room Team
IT Service Centre Intern – Fixed term contract
Job Description
Minimum requirements
Job Objectives
- Providing telephonic and email support to users
- To accurately record, assign, escalate and track all incidents and service requests
- Taking ownership of incident and Service request from initiation to closure
- To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
- To engage professionally with business users and vendors to provide customer service within agreed service levels
- To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
- To perform standby work from time to time in the IT Service Centre
- WIllingness to work weekends, Public holidays and Sundays if and when required
Minimum requirements
Job related knowledge and skills
- Knowledge of Information Systems
- Knowledge of company policies and procedures
- Knowledge of governance framework
- Knowledge of customer service and incident management processes
- Strong verbal and written communication skills
- Analytical and technical computer skills
Education and Experience
Essential
- Matric / Grade 12
- IS or IT Diploma
Competencies
- Deciding and Initiating Action
- Writing and Reporting
- Planning and organising
- Analysing
- Applying Expertise and Technology
- Delivering Results & Meeting Customer Expectations
