Software Technician

Main Purpose of the Job

The Software Technician is responsible for maintaining, troubleshooting, and optimizing site-based software systems and infrastructure. This includes BEAMS administration, supporting field technicians, analysing data, and ensuring systems remain efficient and compliant. The ideal candidate has a background in IT support, networking, and on-site client software assistance.

Education, experience and competencies

• Matric/Grade 12, preferably with Mathematics and Science.
• National Diploma in Computer Science, IT, or a related field.
• Valid certifications: A+, N+, S+.
• Minimum 2 years’ experience in software support (preferably in a mining environment).
• Own transport and a valid driver’s license.
• Willingness to travel and work overtime.

Responsibilities

• Provide 1st line support for Field Technician tablets.
• Administer BEAMS site software and infrastructure; generate weekly reports.
• Analyse and report raw data findings to the Technical Superintendent.
• Troubleshoot and maintain on-site networks, including routers.
• Perform remote support via tools like TeamViewer and AnyDesk.
• Conduct software rollouts, upgrades, and routine maintenance.
• Maintain and improve test stations and software integrations.
• Prepare incident reports and participate in PDS (Proximity Detection Systems) testing.
• Deliver end-user training and maintain accurate technical documentation.