Recruitment Room Team
Facilities Administrator – Namibia
Job Description
Facilities Administrator – Namibia
Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.
Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you’ll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
Main purpose / objective of the position:
Being the primary contact / liaison for the supplier’s administrative personnel Telephonically and E-mail Manage and
resolve client / supplier complaints / queries and request
Ensuring that the Suppliers invoices are
Uploaded in the correct format
Completed according to the set guidelines communicated to the Suppliers
Data verified and checked – and moved to the correct next level
All approved invoices processed and send to the client.
Statistics is maintained of all transactions for the day
Records are being kept (saved) on the central Knowledge drive
Maintain good long-term customer and client manager relationships.
Decision making authority:
The incumbent normally receives little instruction on day-to-day work and receives general instructions on new
assignments
Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval
framework and client policies and procedures.
Experience / Education:
Minimum of Grade 12
2-3 year’s relevant experience in invoicing and end-user support
Experience within the Facilities Management field is preferable
Skills required:
Computer literacy; Infor EAM; MS Office – Excel and Word; Outlook; Administration Skills; Time Management;
Telephone skills.
Knowledge required:
Contract Management (SLA Suppliers etc); Financial principles / processes (costings) Policies and procedures
Preparation of reports, including dashboards, Administration skills, Communication skills
Competencies required:
Assertive; Tolerance for Routine; Communication (Fluency in languages appropriate to target client community);
Systematic Thinking; Methodical; Tolerance for stress; Drive and productivity; Teamwork and Co-operation;
Customer and Quality Focus; Accuracy
Major drivers of work volume:
Client demands and expectations, number of work orders, size of regions
Interface / relationships with:
The incumbent will be based an office environment, or a home-based office. Normal working hours will apply
Overtime work will be required from time to time in line with the Group overtime policy
