Customer Services Officer

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients.  We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About the role

We are seeking a Customer Services Officer to maintain a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard procedures.

Role Objectives / Responsibilities
To manage the information desk during trading hours ensuring:
a. The information desk is presentable at all times
b. A professional and personal image is upheld at all times.
c. Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.

2.
To administer the wheelchairs ensuring:
a. The register is updated with accurate customer details when the wheelchair is signed out and returned
b. Wheelchairs are always neat and tidy
c. Files are neat and up to date
d. Follow-up on outstanding wheelchairs

3.
To sell gift cards according to company procedures and audit requirements ensuring:
a. Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manger / Finance and Admin Manger
b. Daily Taking Sheets are completed correctly
c. Sales to be reconciled & balanced on a daily basis
d. Gift cards are recorded and sold in sequence
e. All Fica Requirements are met

Required Qualification:
Matric Certificate

Experience:
At least 2 years minimum cash sales / administration / reconciliation /customer service experience

Competencies
Essential:
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Leading and Supervising
Working with People
Following Instructions and Procedures
Learning and Researching
Desirable:
Adapting and Responding to Change
Coping with Pressure and Setbacks
Deciding and Initiating Action
Presenting and Communicating Information
Achieving Personal Work Goals and Objectives