Facilities Coordinator (6th October)

Role Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and
corporate real estate management. We are recruiting a Helpdesk Coordinator to join the
team.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service
and business support in order to contribute to the continued growth and success of the
Business.

Primary Objectives and Tasks:

Quality
• Manage CAFM system as key user on site including PPM records, reactives and
reporting.
• Answer calls/email for the business in a timely fashion
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer
assigned.
• Ensure communication is maintained throughout reactive job life between Facilities
Team and end user(s). Where possible apply RFT and close calls over phone without
requirement for assignment
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service
is maintained.
• Where required, review Subcontractor performance and feedback through
appropriate systems (e.g. Ariba) with assistance from Contract Support.
• Actively identify/implement innovation across the contract to enhance performance
and continue to meet client expectations.

People & Development
• Promote and maintain CBRE culture.
• Collate and process timesheets and expenses weekly in absence of Contract
Support.
• Communicate effectively and build/maintain relationships at all levels with internal
and external customers.
• Attend and participate in any relevant training courses.

Contract:
• Alongside Contract Support assist with the monthly customer report.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Analysis and comprehension of reports relating to CAFM system.
• Monthly update of Client specific Metrics/Forecasting Model in absence of the
Contract Support.
• Logging hazards & customer feedback on the QHSE Management Portal
• Perform any other duties or responsibilities as requested by the CM or Management
Team

Finance:
Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client
approval.
2. Arranging agency cover & submitting hours on portal.
• Updating the CBRE Performance Portal as and when required.

Core Competencies:
• Organised – Works in a structured way. Thinks ahead to prioritise workload
• Logical – Works in a clear and consistent manner
• Attention to detail – Thorough in carrying out a task, with a high degree of accuracy
• Assertiveness – Confident, effective in putting across point of view to others
• Persistence – Follows through to resolution
• Customer and team focus – Puts customer and team needs first; always considers
impact of their actions