Journey Specialist

Job Summary:
We are seeking a motivated and knowledgeable Journey Specialist to assist customers in planning and booking their travel itineraries. The Journey Specialist will work closely with customers to understand their preferences and needs and offer personalized recommendations to enhance their travel experience. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to provide exceptional customer service.

 Key Responsibilities:

• Assist customers in planning and booking their travel itineraries, including flights, accommodations, transportation, and activities.
• Understand customer preferences and needs in order to offer personalized travel recommendations.
• Provide excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Stay updated on travel trends, destinations, and vendors to provide the most relevant information to customers.
• Collaborate with colleagues to coordinate and enhance the customer experience throughout their journey.
• Manage and complete booking confirmation process on Wilderness Window platform.
• Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with Associated partners.
• Maintain accurate records of customer interactions and financial health of bookings.

Qualifications and Skills:

• A minimum of a Higher National Diploma or Bachelor’s degree in Hospitality, travel management, or related field preferred.
• Proven experience in the travel industry, with a strong understanding of booking tools and platforms.
• Excellent communication skills, both written and verbal.
• Ability to build rapport with customers and provide exceptional customer service.
• Strong attention to detail and organizational skills.
• Knowledge of popular travel destinations, accommodations, and activities.
• Ability to work independently and as part of a team.

If you are passionate about travel, possess excellent communication skills, and enjoy providing exceptional customer service, we encourage you to apply for the position of Journey Specialist. Join our team and help customers create unforgettable travel experiences.

Note: This job specification is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or modification at the discretion of the organization.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303