CUSTOMER SERVICE TEAM LEADER (Chemical Manufacturing)

Overview

(Area:) Pinetown

(Salary:) Market Related

(Ref: AG)

Our client seeks to appoint a Customer Service Team Leader to support customers by providing helpful information, answering questions, and responding to complaints as well as receive and process local and export orders. This is a front-line support position to ensure that customers are satisfied with products, and service.

Responsibilities include:

• Resolve customer complaints via phone and email
• Decision making & negotiating
• Receiving and processing of local and export orders
• Planning and organizing
• Liaising with transporters and following up on deliveries
• Prepare documents for products to be supplied to customers, including invoicing and credit notes for returns
• Update pricelists for customers and on the ERP system
• Arranging for samples and dispatch for allocated customers

Must have Matric/Grade 12 with a relevant tertiary business qualification, high level of proficiency in MS Office and SAP, solid understanding of export order requirements and at least 5 years of experience in a similar position.  Experience in the chemical industry would be an advantage.

Please email Andrea Galloway: andreag@srgfp.co.za

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.