Recruitment Room Team
Pharmacist Assistant – QPB
Job Description
Job description
Job Purpose & Objectives:
- Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment
- Adhering to provided call centre regulations and SLAs
- Interacting with customers in a professional manner and with strict confidentiality within SOP
- Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service –related queries
- Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
- Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
- Trouble-shooting and providing support to customers with regards to all pharmacy digital services and online platforms
- Accurate validation and linking of patients online digital profiles to existing dispensary profiles
- Maintaining patient database by means of accurately updating patient profiles
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Providing assistance and support to in-store dispensaries where needed
- Liaising with all other departments where necessary to provide the best possible customer support
- Proactively recommend processes improvements to current practices in order to exceed customer expectation
- Ad hoc requirements as per operational requirements
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